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From March of 2006
Randy Noseworthy
Hastings, NE 68901
Randy [at] Noseworthy
Home: XXX XXXX Cell: XXX XXXX
Objective
A challenging position which will utilize my computer skills as well as those attained from experience as Field Service Technician.
Summary
Qualifications
12 years progressive experience providing technical service to retailers with Lotto Terminals, which consisted of training on equipment usage, installing equipment, troubleshooting and maintenance of all systems.
As Technician, was responsible for diagnosing and troubleshooting problems with online equipment; performing preventative maintenance on three types of Lotto Terminals (CATs, PALs, and LINKs) and Lottery Instant Ticket Vending Machines (ITVMs); repairing damaged parts to machines; replacing parts in damaged machines; working with phone companies to resolve network problems; upgrading software to field equipment.
As Customer Service Representative, was responsible for Training retailers to use software and related equipment; acting as liaison between Gtech and State Lottery Office; responding to service calls in a timely manner so as to get equipment up and running in most efficient way; delivering Lotto supplies to retailers as needed.
As Computer Consultant, upgrade networked peer to peer systems; upgrade hardware and software on PCs; proficient in MS-DOS and Windows environment; able to troubleshoot problems with PCs and perform required repairs.
As a Self-motivated and conscientious employee, was able to perform all duties with no supervision; made sure all systems were working before leaving the location; answered all retailer questions patiently until certain they understood equipment completely.
Other responsibilities: Organise and maintain equipment in warehouse; report to supervisor on regular basis; responsible for maintaining service routes without supervision; prepare vehicle logs and acquire vehicle maintenance on regular basis; train new employees.
Work History
Truck Driver, December 1999 to Present
Arthrotek, Inc., Redding CA; August 1999 to October 1999
Semi Logic Entertainment, Palo Cedro, CA; August 1998 to March 1999
Gtech Corporation, Sacramento, CA; June 2, 1987 to March 2, 1998
DJ Consulting, Redding, CA; April 1993 to 1999
United States Air Force, Arkansas and Alaska, January 1982 to March 1986
Training
Retailer Awareness Training: Course on how to best deal with retailers and other employees in the workforce.
Train the Trainer: Course on how to train retailers to use all Lotto terminals.
Human Relations Training: Course that trained how to handles situations in which retailers become hostile.
On line Communications: Course teaching how to troubleshoot phone line problems with terminals.
Awards and Certificates
Certificate of Completion for “Gtech Customer Awareness Program”.
Certificate of Completion for CSR/Communication “Last Mile Training Program”.
Certificate of Completion for CSR Retailer Training Program.
Perfect Driving Award for 5 consecutive years.
Certificates of Recognition from Director of Site Operations and Technical Service Manager for 10 years of loyal service and commitment to team work.
Other Accomplishments
United States Air Force, 4 years. Crew Chief responsible for trouble shooting problems with military aircraft and making necessary repairs. Rank achieved: E-4.
Created Menu for Laptops for downloading software in the field.
Was on original Start Up team, bringing Lotto to California.
posted by July 12, 2009 4:36 am | read comments (0)
Randy Noseworthy